Low-Code to Level-Up CX

Digital transformations serve a greater purpose: to satisfy customers and enhance their experiences. Sound too simple? That’s because it can be! There are so many ways to produce the highest customer satisfaction. The Low-Code platform is one of the many ways enterprises are creating excellent customer experiences.  

A Low-Code development platform provides a development environment used to create application software through a graphical user interface rather than a traditional hand-coded computer program. It’s a more visual approach to software development. According to mendix.com, the low-code application will be responsible for more than 65% of application development activity by 2024. With Low-Code development, it’s possible to abstract and automates every step of the application lifecycle. By doing so, you’re able to deliver a streamlined delivery of multiple solutions. This platform breaks down silos between business and IT and promotes collaboration between departments. Together, different teams can propose solutions that meet the organization’s needs.  

So what are some of the benefits of Low-Code Development? 

Time-saving & Cost-saving  

• Swiftly deliver apps needed by your business 

• Improve developer productivity  

• Enable quicker decision making throughout cross-functional teams  

• Few resources requirements  

Build at scale  

• Create a variety of solutions such as process automation apps with low costs  

• Provide continuous improvements to end-users through engaging web, mobile or immersive experiences  

• Create maintainable solutions  

Shape development  

• Break down silos to help create a strong relationship between business and IT 

• Empower developers within an organization to create applications and contribute to the organization in other ways as well  

• Help stakeholders become involved in deployment procedures  

• Remain agile to respond swiftly to evolving business and customer needs 

Now how exactly does Low-Code Development improve the CX experience?  

• Create a smoother onboarding process  

• Improve case management  

• Build customer portals  

• Improve order management processes  

• Speed up delivery times  

An example of Low-Code Development: Salesforce Platform Software  

It’s a powerful product that provides flexibility and allows users to build any kind of application. Business users are able to build useful apps without needing to hire on developers. Salesforce also provides an extensive set of resources. It allows marketers and sales to leverage already built capabilities, which also allows for more robust organizations with advanced developers to configure custom solutions within the platforms.  

While the competitive landscape continues to evolve and change pace, one constant remains: the customer is the top priority. Therefore, it’s necessary to raise the bar and create an unparalleled customer experience that will contribute to an organization’s future success. Improving the customer experience doesn’t necessarily mean a costly solution, and adopting a low-code application is just one of the examples we have to offer.  

In need of a CX solution? Let’s chat.